Hotel Cardós

Privacy policy

In compliance with current data protection regulations, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, known as the General Data Protection Regulation (RGPD or GDPR); the Organic Law 15/1999, of December 13, on the protection of personal data; Royal Decree 1720/2007, of December 21, which approves the Regulation for the development of Organic Law 15/1999, we inform you that the Data Protection Policy and the Privacy Policy of our company, in which refers to the processing of your personal data, is as follows:

Responsible for the processing of personal data:
The person responsible for the processing of personal data is the natural or legal person, public authority, service or other body that, alone or together with others, determines the purposes and means of the processing.
In this case, the details of the person responsible for the treatment are:
Identity: HOTEL CARDÓS
CIF: 40849529B
Postal address: AV HUG ROGER S / N, 25570 Ribera de Cardós (Vall Cardós, Lleida)
Telephone: 973 62 31 00
Email address: hotel@hotelcardos.com

For what purpose does Hotel Cardós process your personal data?

At Hotel Cardós we process the information provided by the people interested in their services in accordance with the following purposes:

  • Manage your contact request.
  • Manage your reservation and billing.
  • Manage your stay at the Hotel. In addition, if necessary, we will carry out a treatment to improve your stay, offer a personalized service and, if necessary, manage any possible incidents.
  • Manage and report on the promotions of our products and services and third parties, as well as periodically send information on offers, discounts and exclusive promotions on Hotel Cardós.
  • Manage your vacancy application, keep you informed of the recruitment process, and notify of future job offers in our organization.
  • Maintain a guest history.
  • Manage complaints, claims, suggestions and recommendations arising from the service provided.

Also, if you authorize, we can send our newsletter with information and advertising related to the hotel sector.
In some cases, segmentation tasks may be required. They may segment or produce profiles in order to direct the advertising to be sent. No automated decisions are made based on profiles. In no case will the segmentation or profiling of Hotel Cardós have legal or significant effects on the interested party.

How long do we keep your personal data?
The data provided will be kept for the duration of the commercial relationship or for the years necessary to comply with the legal obligations, taking into account that Hotel Cardós must be able to test the different actions with the client or user (reservation, payment, registration, incidents, consultations, cancellations among others).
In the specific cases of the data provided by users who complete a booking form, as well as when they check in at the hotel, the data provided will be kept for the years necessary to comply with the legal obligations, having keep in mind that Hotel Cardós must be able to test the different actions performed.
Specifically with regard to the sending of the newsletter, personal data will be kept as long as the newsletter subscription is maintained and the deletion of the interested party is not requested.
Also, Hotel Cardós periodically analyzes the periods of data storage, deleting the office data to consider that the information has been obsolete or outdated.

What is the legitimacy for the processing of your data?
The legal basis for the processing of your data is based on the consent granted to complete any of the forms that Hotel Cardós has of its services.
In no case does the withdrawal of consent to receive the newsletter condition the maintenance of the consent of the relationship of the services and vice versa.

To which recipients will your data be communicated?
The personal details of your reservation will be communicated to the company that manages the Hotel Cardós.
Also, the current regulations require that access to the data of the guest register by the security forces is required.
Other transfers of the data to third parties are not foreseen, except those established by the regulations as obligatory and other actions derived from the service provided.

What are your rights when you provide us with your data?
Any person has the right to request access to their personal data, rectification or deletion, or limitation of their processing, or to oppose the treatment, as well as the right to the portability of the data. As well as the right to withdraw consent for any of its purposes. To do this you can send a letter to Hotel Cardós, at the address at Avenida Hug Roger III, s / n, 25570 Ribera de Cardós (Vall Cardós, Lleida) Spain or by email at hotel@hotelcardos.com indicating the exercise that wants to exercise. The identity of the applicant must be accompanied by a photocopy of the DNI.
We also inform you that you have the right to file a claim with the competent control authority (Spanish Data Protection Agency), if you consider that there has been some kind of violation in relation to the processing of your personal data .
In the event that you request the limitation of the processing of your data, we will only keep them for the exercise or defense of claims and in cases of opposition they will stop processing the data, except for legitimate reasons or the exercise or defense of possible claims.

We value your collaboration
At Hotel Cardós we try to control, within our possibilities, the correct use of the personal data that we are responsible for by third parties to whom we have had to provide them. For this reason, we ask that, in the event that you become aware or suspect that any of our providers, misuse of your personal information, mentioned above, notify us promptly in order to take the relevant actions that must be taken.
Also, to ensure that the data we have is correct and up-to-date, we ask that, if any modification to your data occurs, or if, for any reason, you detect that we have any wrong data, please notify us at as soon as possible to proceed with the timely amendment.

Origin of your data
It may be the case that we access your data by the transfer of the same by agencies and intermediaries who carry out the contact or reservation processes.